Well, there are a number of reasons that I'm saddled with this burden, but one of the main reasons is that Volusion, to their credit, have some features that are vitally crucial to our business model, and Volusion seems to be the only eCommerce suite that offers these features.
For us, the biggest of these features is the ability to ship a single order from multiple warehouses. We have drop-ship agreements with hundreds of suppliers, and we stock next to nothing. So, each product has to have a warehouse location from which it ships, which Volusion offers:
Let's assume that a customer orders two items, one that ships from this warehouse in Atlanta, and another item that drop-ships from a warehouse in, say, Phoenix, Arizona. Because there will be two separate drop-shipments, there needs to be two separate shipping fees that will be combined into the shipping field.
Sure, customer's will bitch about how high the shipping costs are, but that beats losing $20 because the shipments come from two different locations and my e-commerce application couldn't determine that at the time of the order.
This is one of the few things Volusion does right.
Don't get me wrong. Volusion still sucks. But at least they do this right.
Of course, if someone could develop a quality e-commerce application that did everything we need including shipping from multiple warehouses, I'd switch in a New York minute, but I haven't found that application just yet.
No comments:
Post a Comment