More fun with support

I have to restrain myself from titling every post on this blog as "Exhibit xxxxx of why Volusion sucks" or else this would be really redundant.  However, this qualifies.

So, after spending nearly 30 minutes waiting on hold to ask about the status of the aforementioned ticket, I was told that the account the ticket was created under was for a user who we deleted over three years ago.

Then I had to jump through a number of "security" hoops on the phone before they would actually try and delete that user again.  After about 15 minutes of dealing with getting rid of the old user account (yet again), we finally were able to work on the reason why I called.  The 300% increase in our bill.  Of course, they didn't have an answer for the discrepancy, only to say that "our server numbers are accurate," which, of course, doesn't explain why every other metric went down, yet bandwidth increased 500%. 

Oh, and let's not forget that our monthly bill TRIPLED as a result.

Something's rotten in Denmark...