I recently wrote a post about the idiotic hoops one must jump through to make enhancement requests in Volusion. This story, though, takes the cake, in my opinion.
A couple of weeks ago, Google Shopping announced their Google Trusted Stores program, which will be an integral part of Google Shopping's ad-based model being rolled out in an couple of months. There are specific requirements that Google has listed in order to be part of the Trusted Stores program, one of which is that sale and product information must be submitted as a feed to Google, and each required field must have a specific value in a specific format. If the data isn't in the proper format or if a required field is missing, the feed is rejected, and you can't participate.
In going through the list of required fields from Google, I noticed that there was one field value that wasn't available in Volusion, and that there was no way to jury-rig the available values so that the required field could be included in the feed. Simply put, there was one critical thing missing, and it had to be included from Volusion.
So, not only did I make the enhancement request, but that very same day, the VOLUSION
SALES DEPARTMENT sent out an email blast suggesting that their customers prepare
for the change from Google Shopping, apparently not knowing that their own product doesn't fully support the change!
The right hand simply doesn't even
know what the left hand is doing.
Why am I not surprised?
Want to open a successful online store? Live vicariously through the travails of one person's attempts to build a successful eCommerce site with Volusion.
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