What Priority Support?

So, last week I blogged about the new "Priority Support" for Volusion Gold, Platinum and higher customers, of which we are one.

If that is the case, why am I having to wait on hold for over 45 minutes to talk to a support rep? I dutifully entered my Store ID number at the beginning of the call.

I bet the crack Volusion software engineering staff designed this feature of the phone tree, which would explain why it doesn't work.