Today's Volusion Annoyance, errrrrr, Workaround

So, we occasionally have products that drop-ship from vendors who aren't very proactive about getting tracking numbers to us to pass along to our customers. As such, sometimes customers send impatient emails asking for a status update. Quite often, they won't include their order number or any really useful info for searching for their order in Volusion.  A typical email goes something like this:

Hey dipshit:

Where's my stuff?  I placed my order 20 min ago & I still dont have tracking #.  You better respond in the next 37 seconds, I'm going 2 dispute the charge w/my bank.

JR

So, when faced with such an eloquent correspondence, the first thing one has to figure out is, who the hell is JR?  The easiest way to track the order would be using JR's email address to search in the Process Orders area in Volusion, right?

Nope.  That would be too logical for Volusion.

You see, there is no field for searching by email in the Process Orders screen, even though the G-D email address is certainly listed on the page.

Instead, you have to go to the Customers>Accounts section and search by email in that page. Then, once you find and click on the customer's listing in the search results, you'll find a very small line near the top of the page that reads:

This customer has placed 1 orders totaling $131.89, with the first order on 4/2/2011 9:27:00 PM.

By clicking on the "1 orders" link, you'll then be taken to the order in question. Just pray that JR doesn't have 27 orders in your system, or you'll be working all night to figure out which order he's asking about.

There.  Makes perfect sense, in Volusion's screwed-up logic, doesn't it?

UPDATE: Someone commented to me that you can go to Orders > Process Orders > Quick Search and search by email there.  Thanks for the tip.  That's a much quicker workaround, albeit still a workaround.